We will respond to your concerns and queries at the earliest and in compliance with the applicable laws. Grievance Officer The contact information of our Grievance Officer is as follows.
Law Enforcement Requests For more information about how to generate a valid law enforcement data request, click here. For inquiries regarding WeChat's Privacy Policy or communications from government entities regarding statutes or laws, email. User Safety and Privacy User privacy is a WeChat core value as detailed in WeChat's Privacy Policy. Use these TIPS and PROVEN METHODS to contact Customer Service / Hotline in Australia, Singapore, Indonesia, Malaysia, Hong Kong, Taiwan, United States. Business Development Businesses seeking to leverage the Weixin platform for connecting to the Weixin ecosystem can learn more about opportunities on the Weixin Open Platform, Weixin Pay for the Chinese Mainland, WeChat Pay HK, and WeChat Pay Malaysia. To find Customer Support for your Weixin account, click here.
Weixin User Support If you registered for an account or your account is currently linked to a mobile number that uses the international dialling code +86 (“Chinese Mainland mobile number”), or if you used a QQ number to register your account, you are a Weixin user. If you are still unable to resolve your issue or would like to leave your feedback about WeChat, click here. Overall, we recommend AirAsia – the lack of call centers may be at first discouraging still, the online channels have proved to be sufficient to solve most problems the average passenger can face.Contact Us WeChat User Feedback and Support If you experience an issue using WeChat, visit the WeChat Help Center to find a solution. Fortunately, the AI-powered chatbot can answer most questions immediately – the queuing time (targeted by the most complaints in the past) is practically reduced to zero! The quality of answers is satisfactory, and when you really need assistance from AirAsia staff, you can always DM them on Twitter. You should be aware that when using the online chat, you will be communicating with the AirAsia AVA chatbot, not the real person.
In the post-call-center era, to contact AirAsia you need to use one of the online channels: Twitter, Facebook Messenger or live chat on the airline’s website. In 2019 the airline moved the customer support division to the digital platform, shutting down their call centers around Asia. The answer times vary, but you can be sure your message got read.Īs a low-cost airline, AirAsia is optimizing the costs of its services, and this includes customer service as well. Go to get back to the live chat and type “Y” there (“Type in “Y” after you have submitted your comment”).Ĭongratulations, you’ve just sent an e-mail to AirAsia customer service. Write your message for AirAsia Support, then click the Send button.The form will open in the new browser window. Finally, AVA displays the link to the feedback form (“Click here to submit your feedback”).Type in your real, valid e-mail (so you can receive the answer). In the last step, AVA asks for your e-mail address and name.The next question is about your booking number.AVA chatbot will ask you for a complaint description.For some topics, you may be transferred back to the automatic process, so choose “Others” to guarantee your way to the e-mail form. A list of 10 topics appears (Baggage, Booking Changes, Flight Rescheduled / Cancellation, General Q&A, Member Account, Others, Products, Promotions, Service, Website / Mobile).From the live chat menu choose “ Feedback “(or type it) then select “ Complaint“.Go to the AirAsia website or mobile app, and enter the live chat.We recommend following AirAsia’s social media accounts (in particular the Twitter account for AirAsia Support: to get an up-to-date emergency telephone number as soon as it is established. Temporary emergency hotlines were introduced by AirAsia in the aftermath of Flight 8501 crash in December 2014, during the Taal volcano eruption in the Philippines in January 2020, and in response to COVID-19 travel restrictions introduced by the Philippine government in March 2020.Įmergency phone numbers are introduced for a short time, usually for several weeks. Operators are waiting at these numbers, ready to answer any question from the customer. The common denominator of these events is a severe perturbation in the flight schedule, resulting in huge flight delays, canceled tickets, and thousands of inquiries from confused passengers.įor such events, when standard customer service procedures fail, AirAsia introduces temporary hotline telephone numbers.
In civil aviation, it is most often the result of natural disasters (volcanic eruption, typhoon, etc) or air accidents. These are usually incidents that go beyond everyday practice. However, there are cases where even a well-programmed AI may not be able to deal with the problem.